Privacy Policy

1. Information We Collect

Information you provide: When you contact us via SMS or email, we may collect your name, phone number, email address, business name, and details about your permit or compliance needs. Text messaging originator opt-in data and consent will not be shared with any third parties.

Information from public sources: We collect publicly available contractor and license data from the California Contractors State License Board (CSLB), including contractor name, business name, license number, license status, license classification, and bond and insurance information. This allows us to verify credentials, ensure compliance, and automatically retrieve the information needed for your permits — so you don't have to provide it manually.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your permit requests
• Communicate with you about your projects via SMS and email
• Coordinate with city departments on your behalf
• Verify contractor credentials and license status
• Collect anonymized usage data to improve the platform experience

3. SMS Communications

By providing your phone number, you agree to receive text messages from AACMEL related to your permit requests and projects. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Information Sharing

We do not sell, share (for cross-context behavioral advertising), trade, or rent your personal information to third parties. We may share your information with city departments and government agencies solely for the purpose of processing your permits and compliance requests.

We use trusted third-party service providers to help operate our business (such as website hosting, email delivery, and business tools). These providers only access your information as needed to perform services on our behalf and are obligated to protect it.

We may also receive publicly available information from third-party sources such as the California Contractors State License Board (CSLB) to supplement the information you provide.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and as required by applicable laws and regulations. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal information. California residents have additional rights under the CCPA/CPRA, including:

• The right to know what categories of personal information are collected — including information obtained from third-party sources such as the CSLB
• The right to request deletion of your personal information
• The right to non-discrimination for exercising these rights

We do not sell or share your personal information as defined by California law. To exercise any of these rights, contact us at [email protected].

8. Cookies & Tracking

We may use cookies or similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].